Our Support Team is here to assist you with any questions before, during, or after your evaluation.
Whether you need help with your account, payments, trading rules, or funded accounts, we're committed to providing fast and professional assistance.
1. Live Chat
The fastest way to receive support is through our Live Chat.
Simply click the chat icon available on our website or inside your Client Dashboard to connect with a member of our support team.
Live Chat is recommended for:
Account-related questions
Payment inquiries
Evaluation rules
Technical assistance
General support
2. Email Support
If your inquiry requires additional information or documentation, you can contact us by email.
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Our team will review your request and respond as quickly as possible.
Response Times
We strive to answer all support requests promptly.
While many inquiries are resolved within a short period of time, response times may vary depending on request volume and the complexity of the issue.
For urgent matters, we recommend using Live Chat whenever possible.
Before Contacting Support
To help us assist you faster, please include:
Your registered email address
Your account number (if applicable)
A clear description of your question or issue
Screenshots or supporting information when relevant
Providing complete information allows our team to resolve your request more efficiently.
Our goal is to provide every trader with a smooth, transparent, and professional experience throughout their journey with KeyStone Funded.